We’re NOW Accepting Applications for Sweet People Like YOU!

Do you love making life sweeter?
Have a passion for health, fitness, wellness, and helping people?
Looking to join a team that genuinely appreciates what you bring to the table?

If this sounds like you… keep reading!

Lemonade Collective (LC) is a boutique fitness, wellness, and events centre located in the Blue Mountains, just behind Beaver Valley Community School.

Our space features:

Salt Water Pool
Gym
Fitness Studio
Dry Sauna
lululemon Retail Space

ABOUT THE ROLE

We’re looking for a Guest Happiness Concierge to join our growing team.

This position can be either part-time or full-time, depending on the candidate and their availability.

At Lemonade Collective, the Guest Happiness Concierge is more than a front desk employee. You are the face of Lemonade Collective.

You’ll be one of the first people our guests see when they walk through the door and one of the people responsible for making sure they leave feeling welcomed, supported, and happy to be here.

You’ll interact with members and guests, answer questions, help with bookings, support our team, maintain the facility, and help create the overall experience that makes Lemonade Collective feel like more than just a gym.

Below you’ll find the responsibilities and requirements — the nitty-gritty — but just as important to us is getting to know you. We want someone whose personality, strengths, ideas, and goals can shine within our team.

OUR IDEAL TEAM MEMBER HAS:

A confident phone presence and excellent communication skills
A genuine passion for helping people
A kind, positive, and supportive attitude — with both clients and team members
A warm, welcoming personality
The ability to work independently while also being a team player
Strong organizational skills and attention to detail
The ability to multitask and stay organized in a busy environment
Comfort with technology, including email, social media, Word, Excel, and booking/CRM software
A willingness to pitch in wherever needed
A strong sense of responsibility and reliability
A pride in keeping spaces clean, organized, and welcoming
A positive, can-do attitude
A genuine interest in health, fitness, wellness, and our community
And most importantly… a love for making lemonade — aka, making life sweeter!

THE ROLE

Schedule

We’re looking for someone who is available for mid-week afternoon/evening shifts, with weekend availability.

Typical availability:

Weekdays: Start time can be anywhere from 2:00 PM – 3:30 PM, depending on the candidate’s availability
Weekday shifts: Typically run until approximately 6:30–7:30 PM
Weekends: Approximately 9:30 AM – 4:30 PM
Weekend commitment: Approximately 2–3 weekends per month

We’re happy to accommodate a high school student’s school schedule, so if you’re looking for a part-time position after school, we’d love to hear from you.

For the right candidate, additional hours are available, and the position can grow into 30–40 hours per week.

Whether you’re a student looking for a great part-time job or someone looking for a more consistent full-time opportunity, we’re open to finding the right fit.

WHAT YOU’LL BE DOING

Guest Happiness & Front Desk

Greet and assist clients and guests in person, by phone, and via email with professionalism and warmth
Create a welcoming and positive experience for every person who walks through our doors
Manage front desk operations with enthusiasm and confidence
Answer questions about memberships, classes, programs, events, and facility offerings
Assist clients with bookings, registrations, and account questions
Record accurate client notes in our booking software
Help members and guests navigate the facility and understand our offerings
Assist with events and special programming when needed
Support retail sales and maintain our lululemon retail space
Create and post engaging content on social media when required

Facility Care & Cleaning

Keeping Lemonade Collective clean, organized, and welcoming is an important part of this role.

We have commercial cleaners who come in regularly, but the facility still needs to be maintained throughout the day. Our Guest Happiness Concierge is responsible for keeping the facility clean and guest-ready throughout their shift, as well as completing additional cleaning duties on days when our commercial cleaners are not scheduled.

Responsibilities include:

Regularly checking and cleaning the front desk, lobby, gym, studio, pool area, bathrooms, and other common areas
Sweeping, vacuuming, mopping, wiping surfaces, and taking out garbage as needed
Keeping washrooms clean, stocked, and presentable
Cleaning and organizing equipment and shared spaces
Keeping the facility tidy throughout the shift rather than waiting until the end of the day
Completing additional cleaning duties on days when commercial cleaners are not scheduled
Identifying areas that need attention and taking initiative to address them
Ensuring the facility always feels clean, organized, and welcoming for our guests

We are looking for someone who takes pride in their environment and notices the little things.

Pool Operations & Safety

Because we operate a salt water pool, pool responsibilities are an important part of the Guest Happiness Concierge role.

Depending on the shift, responsibilities may include:

Opening and closing the pool
Completing required pool water testing every 2 hours while the pool is operating
Accurately recording pool test results
Following all pool opening, closing, testing, and safety procedures
Monitoring the pool area and ensuring it remains clean, safe, and organized
Checking and maintaining appropriate pool area supplies
Reporting any pool, equipment, safety, or facility concerns to management
Following all applicable pool safety and operational procedures

Training will be provided for all required pool procedures.

WHAT WE’RE LOOKING FOR

This role is a great fit for someone who:

Loves people.

Loves a clean space.

Can stay calm when things get busy.

Doesn’t wait to be told what needs to be done.

Is comfortable answering the phone, solving problems, and helping guests.

Can switch from answering a membership question to wiping down a counter to checking the pool — all while keeping a smile on their face.

Takes pride in being part of a team.

And most importantly…

Someone who understands that the little things make a big difference.

THE CHERRY ON TOP!

You’ll also enjoy:

Complimentary Lemonade Collective membership including gym, pool, and sauna access
Employee discount at our in-house lululemon retail space (and other brands such as Speedo, Blume, etc.)
A fun, supportive, and community-focused team
Opportunities to grow with our business
A workplace where your ideas and personality are genuinely valued
The opportunity to work in a unique fitness, wellness, and community environment

QUALIFICATIONS

Required:

2+ years of customer service experience
Strong communication and interpersonal skills
Reliable and dependable
Comfortable working independently
Strong attention to detail
Friendly, approachable, and professional
Comfortable completing cleaning and facility-maintenance tasks
Willingness to learn and follow pool safety and testing procedures

A Plus:

Retail experience
Fitness or wellness industry experience
Event coordination experience
Social media/content creation experience
Experience with booking or CRM software
Previous pool or aquatic facility experience

Most importantly, we’re looking for the right person — someone who is friendly, energetic, responsible, hardworking, and genuinely enjoys helping people.

If you don’t check every box but think you’d be a great fit for our team, we still want to hear from you!

HOW TO APPLY

Email your resume to hello@lemonadecollective.ca and tell us a little bit about yourself and why you think you’d be a great fit for our sweet team.

We can’t wait to meet you!

IMPORTANT INFO

Lemonade Collective is committed to providing an inclusive and welcoming workplace. We encourage applications from all qualified candidates and are committed to employment practices that comply with applicable human rights legislation.