Are You Ready to Make Life Sweeter?

We're looking for a special kind of person to join the Lemonade Collective team.

  • Do you love connecting with people?

  • Do you have a passion for creating exceptional experiences?

  • Are you looking for a workplace where kindness, community, and genuine relationships matter?

If this sounds like you, keep reading—we'd love to meet you!

Lemonade Collective (LC) is a boutique fitness and events centre located in The Blue Mountains, Ontario (behind Beaver Valley Community School).

We're a community-focused space designed to help people move, connect, and feel their best. Our facility features:

  • Salt Water Pool

  • Boutique Gym

  • Fitness Studio

  • Dry Sauna

  • lululemon Retail Space

  • Group Fitness Classes

  • Personal Training

  • Events

At LC, we're not just looking for someone to fill a position—we're looking for someone who wants to be part of creating a welcoming experience for every person who walks through our doors.

About the Role:

We are looking for a Guest Experience Concierge to join our Lemonade Collective team!

This role is so much more than a traditional front desk position. As the first person many members and guests see when they walk through our doors, you play a key role in creating the welcoming, supportive, and community-focused experience that makes LC special.

We are looking for someone who loves people, enjoys building relationships, and takes pride in making others feel comfortable and cared for.

This is a maternity leave position with the opportunity to extend for the right person.

The position is Monday–Friday, approximately 8:30 a.m.–3:30/4:00 p.m.

We understand life doesn't always fit perfectly into a schedule. If you need to leave closer to 3:10 p.m. for school pick-up, let's have a conversation. As a mom myself, I understand the importance of finding a schedule that works for everyone. There will be occasional days where staying until 4:00 p.m. is needed to connect with our evening team.

Our Ideal Team Member Has:

  • A genuine love for helping people and creating positive experiences.

  • A warm, welcoming personality.

  • Strong communication skills and attention to detail.

  • The ability to multitask while staying organized.

  • Confidence working independently and as part of a team.

  • A positive attitude and willingness to jump in wherever needed.

  • A desire to be part of a community—not just a workplace.

Description of the role..

As our Guest Experience Concierge, you will:

  • Welcome and assist members and guests in person, by phone, and through email with professionalism and warmth.

  • Manage daily front desk operations with enthusiasm and attention to detail.

  • Create and manage classes in Mindbody, including scheduling, enrolling members, and maintaining accurate information.

  • Conduct No Sweat Intros—giving tours, learning about prospective members' goals, and helping them find the right LC services, classes, and memberships.

  • Record accurate client notes in our booking software.

  • Assist with opening and closing the pool.

  • Help maintain a clean, safe, and welcoming environment.

  • Create and share engaging social media content.

  • Support our lululemon retail space and wellness products.

  • Assist with community events and special initiatives.

Qualifications:

We are looking for someone with:

  • 5+ years of customer service experience.

  • Strong communication and relationship-building skills.

  • Excellent organizational skills and attention to detail.

  • Comfort learning new technology and software.

Experience in any of the following is an asset:

  • Retail

  • Event coordination

  • Social media/content creation

  • Fitness or wellness environments

The Cherry on top!

At Lemonade Collective, we believe our team deserves to feel just as supported as our members.

You'll enjoy:

  • Complimentary Lemonade Collective membership

  • Staff discounts on lululemon

  • Paid training

  • Paid CPR renewal

  • Team social events

  • A supportive, fun, and community-focused workplace

Interested, But Looking for Part-Time?

We're also open to job sharing between two exceptional candidates.

If this role sounds like the right fit but you're looking for part-time hours, we would still love to hear from you.

Let us know what schedule you're hoping for, and we can explore whether there is a way to make it work.

We believe finding the right person is more important than fitting everyone into the same schedule.

How to Apply:

Think you’d be a great fit for our sweet team?

Please email your resume to hello@lemonadecollective.ca and tell us a little bit about yourself and why you think you’d be a great addition to Lemonade Collective.

We can’t wait to meet you!

IMPORTANT INFO:

Lemonade Collective is an equal opportunity employer. We welcome applications from all qualified candidates and are committed to creating an inclusive, respectful, and welcoming workplace for everyone.

We consider all applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, or any other protected characteristic under applicable human rights legislation.